Terms of Service

By accessing this site or engaging our services you agree to these terms. If you don’t agree, please don’t use the site or our services.

Citepoint helps B2B brands get cited and recommended by AI answer engines through a measured system of on-site content and schema, off-site authority building, and monthly measurement. The specific deliverables for a paid engagement are set out in your order or statement of work (“SOW”), which together with these terms forms our agreement.

The free AI-visibility scan is provided for information only, carries no obligation, and its findings are point-in-time estimates based on the engines and queries we check. Sample reports and figures shown on the site are illustrative and are not real client data.

Paid engagements are billed monthly in advance at the rates in your order/SOW. Unless stated otherwise, the initial term is 90 days, after which the engagement continues month-to-month and either party may cancel with 30 days’ notice. Fees are non-refundable except where required by law or expressly agreed in writing.

AI engines decide what they cite, and their behavior changes constantly and is outside our control. We do not and cannot guarantee any specific citation, ranking, placement, traffic, or revenue. What we commit to is the work itself and the agreed leading indicators, for example, content shipped, placements pursued, and queries tracked, reported transparently each month. Anyone who promises guaranteed AI citations is misrepresenting how these systems work.

Our services depend on third-party platforms and AI engines we do not control. We are not responsible for their availability, policies, or changes, including changes that affect your visibility or our ability to deliver.

• Give us accurate information and timely approvals.
• Ensure you own or have the rights to your website and any materials you provide to us.
• Review and approve drafts before they are published on your behalf.
• Use the site and services lawfully.

On full payment, you own the final deliverables we create specifically for you and publish on your behalf. We retain ownership of our methods, know-how, templates, and tools, and may use general learnings (excluding your confidential information) to improve our services. The Citepoint name, site, and content remain ours.

Each party will protect the other’s non-public information shared for the engagement and use it only to perform under the agreement.

The site and services are provided “as is” and “as available,” without warranties of any kind, express or implied, to the fullest extent permitted by law.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the site or services is limited to the fees you paid us in the 3 months before the claim, and we are not liable for indirect, incidental, or consequential losses.

You agree to indemnify us against claims arising from content or materials you provide, or from your breach of these terms.

Either party may end an engagement in accordance with the order/SOW. We may suspend or terminate access to the site or services for breach of these terms.

These terms are governed by the laws of South Africa, and any disputes will be subject to the courts of that jurisdiction.

We may update these terms from time to time. Continued use of the site or services after a change means you accept the updated terms; we will update the “last updated” date above.

Questions: hello@citepoint.ai.